Privacy Policy

 

Exe Home Improvements Ltd**

Last updated: 15/11/2025

Exe Home Improvements Ltd (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website www.exehomeimprovements.ltd, contact us, or use our services.

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1. Who We Are

 

Exe Home Improvements Ltd

Robert Davy Rd, Exeter

Email: info@exehomeimprovements.ltd

We are the Data Controller responsible for your personal information.

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2. Information We Collect

 

We may collect and process the following types of data:

2.1 Information You Provide Directly

 

• Name

• Address

• Email address

• Phone number

• Details relating to quote/estimate requests

• Any other information submitted through our contact forms

 

2.2 Photos of Properties

 

We may take photographs of work we complete to document jobs.

We do not photograph or publish personally sensitive items, and no images will be used for marketing without permission.

2.3 Automatic Data (Cookies & Analytics)

 

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Pages visited

• Time spent on site

• Cookie data

 

This is collected through tools like Google Analytics, Facebook Pixel, and other tracking technologies.

2.4 CRM Data

 

Information you provide may be stored in our CRM to manage enquiries, projects, and customer communication.

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3. How We Use Your Information

 

We use your personal data to:

• Respond to enquiries and provide quotes

• Manage projects and customer relationships

• Improve our website and services

• Send marketing communications (only if you have opted-in)

• Analyse website performance

• Meet legal, compliance, or insurance-related obligations

 

We do not sell your data to third parties.

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4. Legal Bases for Processing

 

We process your information under the following legal bases:

• Contract – to provide services or quotes

• Legitimate Interests – for business operations and website analytics

• Consent – for marketing communications or optional cookies

• Legal Obligation – where required by law

 

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5. Third-Party Sharing

 

We may share your data with trusted service providers, including:

• Google Analytics & Google Ads

• Facebook/Instagram advertising tools

• CRM systems (for storing and managing customer information)

• Email marketing services (e.g., Mailchimp, if used)

 

These companies process data on our behalf but cannot use it for their own purposes.

We do not share payment information as we do not process payments online.

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6. Data Storage & Security

 

We store your data securely in our CRM system and email accounts.

Measures we take include:

• Encrypted devices

• Secure password protection

• Access restricted to authorised personnel only

 

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7. How Long We Keep Your Data

 

We keep personal information only as long as necessary for purposes such as:

• Responding to enquiries

• Legal or tax obligations

• Project history and warranty records

 

Marketing consent can be withdrawn at any time.

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8. Your Data Rights

 

You have the right to:

• Access the personal data we hold

• Correct inaccurate information

• Request deletion of your data

• Object to certain processing

• Withdraw consent for marketing

• Request data portability

 

To exercise your rights, contact info@exehomeimprovements.ltd.

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9. Cookies

 

Our website uses cookies for:

• Analytics

• Performance

• Advertising

 

You can control or delete cookies in your browser settings.

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10. Third-Party Links

 

Our website may contain links to external sites (e.g., Facebook, Instagram). We are not responsible for their privacy practices.

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11. Changes to This Policy

 

We may update this Privacy Policy periodically. The latest version will always be available on our website.

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12. Contact Us

 

If you have questions about this Privacy Policy or how we process your data, please contact:

Email: info@exehomeimprovements.ltd

Address: Robert Davy Rd, Exeter